Privacy Policy

Turnkey Tenancy Services Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, request a quote or use our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

Last Updated: May 2026

1. Who We Are

Turnkey Tenancy Services Ltd provides professional end of tenancy cleaning and related cleaning services across London and surrounding areas.

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details provided on our website.

2. Information We Collect

We may collect and process the following information:

Information You Provide Directly

Full name
Email address
Telephone number
Property address
Postcode
Service requirements
Booking information
Any additional information provided through contact forms, quote requests, phone calls, emails or online lead forms

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Website usage data
Pages visited
Time spent on pages
Referring website information

3. How We Use Your Information

We use your information to:

Respond to enquiries and quote requests
Provide cleaning services
Arrange bookings and appointments
Communicate regarding your enquiry or booking
Improve our website and services
Analyse website traffic and user behaviour
Monitor marketing performance
Comply with legal and regulatory obligations

4. Google Ads Lead Forms

We may use Google Ads Lead Forms and other advertising platforms to collect information from users interested in our services.

When you submit information through a Google Lead Form, we may receive:

Name
Phone number
Email address
Postcode
Service requirements

This information is used solely for:

Contacting you regarding your enquiry
Providing quotations
Discussing our services
Arranging appointments

We do not sell or rent your personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and monitor website performance.

These technologies may include:

Google Analytics
Google Ads Conversion Tracking
Google Tag Manager
Website performance tools
Marketing and remarketing technologies

Cookies help us understand how visitors interact with our website and allow us to improve our services. You can manage or disable cookies through your browser settings.

6. Marketing Communications

We may contact you regarding:

Your enquiry
Requested quotations
Service updates
Appointment arrangements

We will only send marketing communications where permitted by law or where you have provided consent. You can request to stop receiving marketing communications at any time.

7. Data Sharing

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, including:

Website providers
Marketing platforms
Analytics providers
CRM and customer management systems
Professional advisers where required by law

Any third-party provider is expected to process information securely and in accordance with applicable data protection laws.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy
Meet legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under applicable UK data protection laws, including the UK GDPR, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to certain uses of your information
Request transfer of your information where applicable

To exercise any of these rights, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies separately.

12. Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements or business operations. Any updates will be published on this page.

13. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Turnkey Tenancy Services Ltd
Website: www.turnkeycleaning.co.uk

Please use the contact details provided on our website for all privacy-related enquiries.